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Privacy Policy

Privacy Policy

Grace Gardens Living (“Grace Gardens,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, gracegardensliving.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information in the following ways:

Information you provide directly:

  • Name (first and last)
  • Phone number
  • Email address
  • Any additional information you share through our contact form (such as questions about care levels, availability, or pricing)

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time spent on the Site, and referring website
  • Cookies and similar tracking technologies (see Section 5)

We do not knowingly collect protected health information (PHI) through this website. Any medical, health, or care-related details you choose to share should be limited to what is necessary for us to respond to your inquiry. Detailed health information is best discussed by phone or during a private conversation with our team rather than submitted through the website.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries submitted through our contact form
  • Schedule tours and answer questions about availability, pricing, and care levels
  • Improve our Site and understand how visitors use it
  • Communicate with you about our assisted living and memory care services
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

  • Service providers who help us operate the Site, host our data, or manage communications (such as our web hosting provider and email service)
  • Legal authorities when required by law, subpoena, or to protect the rights, property, or safety of Grace Gardens Living, our residents, or others
  • Successors in the event of a merger, acquisition, or sale of business assets

We do not share your information with third parties for their own marketing purposes.

4. Data Retention

We retain personal information for as long as necessary to respond to your inquiry, maintain our business records, and comply with legal obligations. If you would like your information removed from our records, you may contact us using the information in Section 10.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

  • Remember your preferences
  • Understand how visitors use the Site
  • Improve Site performance

You can disable cookies through your browser settings. Disabling cookies may affect how some parts of the Site function.

Our Contact page includes an embedded Google Map to help you find our community at 711 Halltown Rd in Portland, Tennessee. When you view that page, Google may collect information about your visit under its own privacy policy. Our Site may also link to other third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it.

8. Your Choices and Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of receiving communications from us

To exercise any of these rights, please contact us using the information in Section 10.

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Grace Gardens Living

711 Halltown Rd, Portland, TN 37148

Phone: (615) 205-2280

Email: admin@gracegardensliving.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.